Returns & Exchanges

Returns & Exchanges 

Due to Health and Safety concerns, we have a No Returns policy once the Product has left the custody of SeaProducts, Inc. / SeaStraws.co. The only exception to this policy is where a claim is made for a defect in materials or workmanship. 


Defective item? We’ve got you covered. 


Should an item be found to be defective upon receipt, please notify our team at info@seastraws.co or 973-200-8208. A SeaStraws team member will work with you to have the defective product returned at no charge! Defective returned items must be returned in their original quantity ordered and include the original carton and packaging within 10 business days of receipt of the Product.  Defective products will be replaced as soon as possible. All orders are non-refundable. 


If your product is lost at sea…


Please wait ten days to let us know if your order does not arrive. Our team will assist you in filing tracking with the selected carrier by providing information that may be required. 


Oh, no - shipwreck! Claims for a damaged product.


Title Transfer and risk of Loss pass to the buyer with delivery to a common carrier. SeaProducts, Inc. is not responsible for any damage caused in transit. If damaged merchandise is received, please contact the carrier who shipped the merchandise immediately to file a claim.